Note: Rate changes associated with an upgrade take effect when the upgrade is installed and the new service begins. Your service agent will walk you through what to expect from your appointment and how you can return your old modem. You will receive your new modem via UPS, and need to return the old one to CenturyLink in exchange. Heres what you need to know about bonded broadband. In this case, the standard technician installation fees apply. 5 min read If you live in a rural area and need faster internet, channel-bonding might be the solution for you. New equipment and a service appointment required – Depending on the type of high-speed internet you have currently, you may need a CenturyLink technician to come to your home and do additional installation work to complete your upgrade.The shipping time will typically be three business days, and you will not be charged a shipping fee. New equipment required – If the service agent determines that your old modem will not be compatible with the new speed, we will ship you a new one.Once the order is placed, you can expect the new speed to be active by 5 p.m. A simple order change – You don't need different equipment and no further action is required on your part.If you qualify for an upgrade based on your location, your order will fall into one of these three types, based on your current service and equipment:
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